Refund Policy

1. Try before you pay

The sandbox and the Free plan cost nothing, so you can test the full integration before choosing a paid plan.

2. Cancelling

You can cancel or downgrade at any time. Your plan stays active until the end of the month you paid for, then moves to the Free plan. Unused messages don't carry over to the next month.

3. When we refund

• If you paid for a plan and ask within 7 days of the payment without having used more than 10% of its monthly quota, we refund the full amount.
• If Telenotify was unavailable for more than 72 hours in total during a paid month because of a problem on our side, we refund that month proportionally.
• Duplicate or mistaken payments are always refunded in full.

4. When we don't

We don't refund partial months after the 7-day window, quota you didn't use, or accounts suspended for breaking our Terms of Service.

5. How to request a refund

Email support@telenotify.example from your account email with your organization name and payment reference. Approved refunds go back to the original payment method, usually within 7 to 14 business days depending on the payment provider.